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Frequently Asked Questions

If you have additional questions, feel free to contact us though our Reunion Tower Facebook messenger. One of our Ambassadors will get back to you as soon as possible!

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General FAQ

What precautions have you added to ensure my safety?

Reunion Tower has new guidelines around social distancing, protocols to keep guests and our Ambassadors safe and healthy, and enhanced disinfecting measures throughout the building. Click HERE to see our commitment to safety.

What if I am no longer able to use my reserved tickets?

Tickets are non-refundable but can be exchanged for another date (within 30 days of reservation date) by emailing [email protected] Please include your name, order number, and the newly desired date/time. Do NOT include your credit card information. Exchange is based on availability and may take up to 72 hours for confirmation.

Can I change my ticket time after my reservation is made?

Exchange is based on availability and may take up to 72 hours for confirmation. Please email [email protected] and include your name, order number and newly desired date/time. Do NOT include your credit card information.

What if I arrive after my pre-purchased entry time or date?

Please check in at the ticket counter upon arrival, entry may be permitted at the discretion of Tower management based on availability.

Is there a time limit for my visit and can I leave and come back later in the day?

We have implemented a timed ticketing system. Guests must arrive in their chosen time slot. If you arrive late for your selected time slot, you will be allowed entry in the next available time slot.

However, once you arrive, we encourage you to spend as much time as you like exploring and enjoying the GeO-Deck.

Can I use CityPASS to visit the GeO-Deck?

CityPASS includes admission to Reunion Tower GeO-Deck plus 3 more top Dallas attractions, at 51% savings. Visit the attractions at your own pace, in any order, over a 9-day period. Get instant, paperless mobile delivery. LEARN MORE

Reservations are not required with a CityPASS. To redeem your CityPass, visit our ticket counter and you will be added to the next available timeslot.

Do I have to purchase a ticket for a select time?
When purchasing tickets online, please select a specific date and time. We encourage you to purchase tickets in advance to ensure your chosen time slot is available. Tickets will be available at the ticket counter as well!
What if I'm sightseeing and want to keep a flexible schedule?

CityPASS includes admission to Reunion Tower GeO-Deck plus 3 more top Dallas attractions, at a savings of 51%. Advance reservations are not required to visit GeO-Deck with CityPASS. Visit the attractions at your own pace, in any order, over a 9-day period. LEARN MORE

Reservations are not required with a CityPASS. To redeem your CityPass, visit our ticket counter and you will be added to the next available timeslot.

What is the address for rideshare pick-up and drop-off?

For rideshare pick-up and drop-off locations, please use this address:

400 S Houston St, Dallas, TX 75202

Where can I park?

Self-parking for visitors is available just a short walk from Reunion Tower located at 601 Sports St. Dallas, TX 75207. Parking is $10 for 0-4 hours.

Valet parking is also available for guests of the Hyatt Regency.

Handicap parking is available at 300 Reunion Tower Blvd. with the Hyatt Regency Valet.

Directions to Entrance:
From the Lot B parking lot, walk toward Reunion Tower and to the stairways that lead down to the entrance, which is to the left via the glass doors.

Upon entering the facility, follow the hallway and go up the escalators and the ticket counter is to the left through the double doors.

When can I see fireworks at Reunion Tower?

New Year’s Eve is when we shine! Reunion Tower’s celebratory New Year’s Eve fireworks show, one of the largest shows of its kind in the Central time zone, features pyrotechnics fired from 560 feet above the ground. The captivating show features imaginative pyrotechnic and LED lighting effects visible for miles across North Texas.

I want to purchase GeO-Deck tickets as a gift. What do you suggest?
You have selected the perfect present! GeO-Deck tickets are great gifts for friends visiting from out of town or even for locals who have not seen our newly remodeled image since the renovation! Gift Tickets are available for purchase at the ticket counter and are valid for one year!
Is there a dress code for the GeO-Deck?
Similar to many public venues, we strive to maintain a family-friendly environment. For the GeO-Deck, please come as you are! However, guests without shirts, shoes, etc. will not be permitted entrance.
Is the GeO-Deck ADA compliant?
Yes, the tower is completely accessible. You will have easy access to each level in a wheelchair or crutches! Handicap parking is available with the Hyatt Regency Valet for $7. Valet is located at 300 Reunion Blvd.
Where can I eat when I visit?

Thanks for your interest in fine dining at Reunion Tower! At this time, Reunion Tower is developing a new fine-dining concept and reservations are not available. We encourage you to visit the observation level, the GeO-Deck, to experience the skyline of Dallas from 470-feet in the air.

Is there a bar available?

Join us on select nights for Toasts on Top. We’ve partnered with local bartenders to bring your favorite wines and seltzers up 470 feet! Access to Toasts on Top is included in the purchase of a general admission ticket. 

Can I bring professional photography equipment to the GeO-Deck?
You are welcome to bring your personal camera but professional photography equipment for commercial use must be approved by Reunion Tower Operations Company management. Simply send an email to [email protected] and we will send you a photography request form. It is that easy!
Are there items I can't bring to Reunion Tower?

The items listed are not permitted in Reunion Tower. Do not carry any of these items into the security screening area. Our security team will not confiscate or hold items but, guests will be informed to return items to vehicles or hotel rooms.

  • Any item prohibited by law (local, state, federal) which includes but is not limited to: explosive devices of any type i.e. simulated explosive (including toys that look like explosive devices).
  • Cans of spray paint
  • Hand tools of any sort
  • Glass bottles
    • Plastic and metal water bottles are allowed
  • Knives with a blade longer than 6″
    • Legal-size pocket knives are allowed
  • Fireworks or any items that can be used as or appear to be an explosive device
  • Strollers, luggage, or large over-sized backpacks and bags
    • Strollers may be left at the designated stroller area before ascending to the GeO-Deck
  • Open carry guns are strictly prohibited
  • Professional camera equipment such as tripods, monopods, or light umbrellas
    • Unless approved by Reunion Tower Operations Company management
  • Pets (other than designated service animals)
Can I bring my child’s stroller up to the GeO-Deck?
Due to fire safety codes, strollers are not permitted. Reunion Tower offers stroller parking at the security checkpoint located at the base of the tower. Removable infant carriers and wearables are permitted.
What events are coming up?

We have so many fun events coming up! Check them all out HERE.

Do I need to notify someone if I plan on proposing in the tower?
Notification is not required. Yet, it doesn’t hurt to check out our all-inclusive couple’s package Love is in the Air HERE!
Can I request my own light show?
As you can see, our light shows are pretty impressive and each show is individually designed and programmed! Lightshows cannot be purchased. The Tower displays special light shows in honor of citywide events, local sports teams’ wins and, of course, holidays. If you think your event qualifies and you would like to submit a lightshow request for consideration, please allow for a 30 day response time. Requests should be sent to [email protected]
Do I need to make a reservation if I have a large group?
Kids’ birthday parties, small weddings, graduation events and more, there’s space to suit celebrations and gatherings of all sizes. For more information, email us at [email protected]
What if I'm from Dallas-Fort Worth and want to visit other attractions too?

Purchase a Pogo Pass for your one-stop for all things fun! Visit 20+ DFW locations for family fun. Pogo Pass includes access to Reunion Tower, Fort Worth Zoo, Texas Discovery Gardens, Dallas Wings games and much more! Pogo Passes are $49.99 per person. Purchase a Pogo Pass HERE.

Reservations are not required with a Pogo Pass. To redeem your Pogo Pass, visit our ticket counter and you will be added to the next available timeslot.