General FAQ
Reunion Tower has new guidelines around social distancing, protocols to keep guests and our Ambassadors safe and healthy, and enhanced disinfecting measures throughout the building. Click HERE to see our commitment to safety.
Tickets are non-refundable but can be exchanged for another date (within 30 days of reservation date) by emailing [email protected] Please include your name, order number, and the newly desired date/time. Do NOT include your credit card information. Exchange is based on availability and may take up to 72 hours for confirmation.
Exchange is based on availability and may take up to 72 hours for confirmation. Please email [email protected] and include your name, order number and newly desired date/time. Do NOT include your credit card information.
Please check in at the ticket counter upon arrival, entry may be permitted at the discretion of Tower management based on availability.
We have implemented a timed ticketing system. Guests must arrive in their chosen time slot. If you arrive late for your selected time slot, you will be allowed entry in the next available time slot.
However, once you arrive, we encourage you to spend as much time as you like exploring and enjoying the GeO-Deck.
CityPASS includes admission to Reunion Tower GeO-Deck plus 3 more top Dallas attractions, at 51% savings. Visit the attractions at your own pace, in any order, over a 9-day period. Get instant, paperless mobile delivery. LEARN MORE
Reservations are not required with a CityPASS. To redeem your CityPass, visit our ticket counter and you will be added to the next available timeslot.
CityPASS includes admission to Reunion Tower GeO-Deck plus 3 more top Dallas attractions, at a savings of 51%. Advance reservations are not required to visit GeO-Deck with CityPASS. Visit the attractions at your own pace, in any order, over a 9-day period. LEARN MORE
Reservations are not required with a CityPASS. To redeem your CityPass, visit our ticket counter and you will be added to the next available timeslot.
For rideshare pick-up and drop-off locations, please use this address:
400 S Houston St, Dallas, TX 75202
Self-parking for visitors is available just a short walk from Reunion Tower located at 601 Sports St. Dallas, TX 75207. Parking is $10 for 0-4 hours.
Valet parking is also available for guests of the Hyatt Regency.
Handicap parking is available at 300 Reunion Tower Blvd. with the Hyatt Regency Valet.
Directions to Entrance:
From the Lot B parking lot, walk toward Reunion Tower and to the stairways that lead down to the entrance, which is to the left via the glass doors.
Upon entering the facility, follow the hallway and go up the escalators and the ticket counter is to the left through the double doors.
New Year’s Eve is when we shine! Reunion Tower’s celebratory New Year’s Eve fireworks show, one of the largest shows of its kind in the Central time zone, features pyrotechnics fired from 560 feet above the ground. The captivating show features imaginative pyrotechnic and LED lighting effects visible for miles across North Texas.
Thanks for your interest in fine dining at Reunion Tower! At this time, Reunion Tower is developing a new fine-dining concept and reservations are not available. We encourage you to visit the observation level, the GeO-Deck, to experience the skyline of Dallas from 470-feet in the air.
Join us on select nights for Toasts on Top. We’ve partnered with local bartenders to bring your favorite wines and seltzers up 470 feet! Access to Toasts on Top is included in the purchase of a general admission ticket.
The items listed are not permitted in Reunion Tower. Do not carry any of these items into the security screening area. Our security team will not confiscate or hold items but, guests will be informed to return items to vehicles or hotel rooms.
- Any item prohibited by law (local, state, federal) which includes but is not limited to: explosive devices of any type i.e. simulated explosive (including toys that look like explosive devices).
- Cans of spray paint
- Hand tools of any sort
- Glass bottles
- Plastic and metal water bottles are allowed
- Knives with a blade longer than 6″
- Legal-size pocket knives are allowed
- Fireworks or any items that can be used as or appear to be an explosive device
- Strollers, luggage, or large over-sized backpacks and bags
- Strollers may be left at the designated stroller area before ascending to the GeO-Deck
- Open carry guns are strictly prohibited
- Professional camera equipment such as tripods, monopods, or light umbrellas
- Unless approved by Reunion Tower Operations Company management
- Pets (other than designated service animals)
We have so many fun events coming up! Check them all out HERE.
Purchase a Pogo Pass for your one-stop for all things fun! Visit 20+ DFW locations for family fun. Pogo Pass includes access to Reunion Tower, Fort Worth Zoo, Texas Discovery Gardens, Dallas Wings games and much more! Pogo Passes are $49.99 per person. Purchase a Pogo Pass HERE.
Reservations are not required with a Pogo Pass. To redeem your Pogo Pass, visit our ticket counter and you will be added to the next available timeslot.