FREQUENTLY ASKED QUESTIONS

If you have additional questions, feel free to contact us.
One of our Ambassadors will get back to you as soon as possible!

CONTACT US

Tickets are non-refundable but can be exchanged for another date (within 30 days of your reservation date) by emailing [email protected].
Please include your name, order number, and the newly desired date/time.
Do NOT include your credit card information! Exchange is based on availability and may take up to 48 hours for confirmation.

Exchange is based on availability and may take up to 48 hours for confirmation. Please email [email protected] and include your name, order number and newly desired date/time.
Do NOT include your credit card information!

Please check in at the ticket counter upon arrival, entry may be permitted at the discretion of Tower management based on availability.

We have implemented a timed ticketing system. Guests must arrive in their chosen time slot. If you arrive late for your selected time slot, you will be allowed entry in the next available time slot.

However, once you arrive, allow 30 minutes to an hour to explore and enjoy the GeO-Deck.

Dallas CityPASS® tickets bundle Reunion Tower GeO-Deck admission with 3 more top Dallas attractions at 50% savings. Visit the attractions at your own pace, in any order, over a 9-day period. Reservations are required. First, purchase CityPASS® tickets online for instant mobile delivery. Next, go to the My CityPASS® App to reserve your visit date and time. LEARN MORE

When purchasing tickets online, please select a specific date and time. We encourage you to purchase tickets in advance to ensure your chosen time slot is available. Tickets will be available at the ticket counter as well!

GeO-Deck tickets do not include access to Crown Block. Dining reservations must be made separately. 

CityPASS® includes admission to Reunion Tower GeO-Deck plus 3 more top Dallas attractions, at a savings of 47%. Visit the attractions at your own pace, in any order, over a 9-day period. Get instant, mobile ticket delivery. LEARN MORE

Reservations are required with a CityPASS®.

Self-parking for visitors is available just a short walk from Reunion Tower located at 601 Sports St. Dallas, TX 75207. Parking is $10 for 0-4 hours.

Valet parking is also available for guests of the Hyatt Regency.

Handicap parking is available at 300 Reunion Tower Blvd. with the Hyatt Regency Valet.

Directions to Entrance:
From the Lot B parking lot, walk toward Reunion Tower and to the stairways that lead down to the entrance, which is to the left via the glass doors.

Upon entering the facility, follow the hallway and go up the escalators. The ticket counter will be straight ahead on your right.

New Year’s Eve is when we shine! Reunion Tower’s celebratory New Year’s Eve fireworks show, one of the largest shows of its kind in the Central time zone, features pyrotechnics fired from 560 feet above the ground. The captivating show features imaginative pyrotechnic and LED lighting effects visible for miles across North Texas. LEARN MORE

You have selected the perfect present! GeO-Deck tickets are great gifts for friends visiting from out of town or even for locals who have not seen our newly remodeled image since the renovation! Gift Tickets are available for purchase at the ticket counter and are valid for one year!

Similar to many public venues, we strive to maintain a family-friendly environment. For the GeO-Deck, please come as you are! However, guests without shirts, shoes, etc. will not be permitted entrance.
For dress code questions regarding our fine dining concept, Crown Block, visit their website HERE.

Yes, the tower is completely accessible. You will have easy access to each level in a wheelchair or crutches! Handicap parking is available with the Hyatt Regency Valet for $10. Valet is located at 300 Reunion Blvd.

Thanks for your interest in fine dining at Reunion Tower! Dine on another level with breathtaking views of the city. At Crown Block, the beef is sacred, the seafood is delightful, the charm is old-fashioned, and the cocktails are held to the highest moral principle.

Reservations for Crown Block do not include access to the Reunion Tower GeO-Deck. 

You are welcome to bring your personal camera but professional photography equipment for commercial use must be approved by Reunion Tower Operations Company management ahead of your visit. Simply send an email to [email protected] and we will send you a photography request form. It is that easy!

The items listed are not permitted in Reunion Tower. Do not carry any of these items into the security screening area. Our security team will not confiscate or hold items but, guests will be informed to return items to vehicles or hotel rooms.

  • Any item prohibited by law (local, state, federal) which includes but is not limited to: explosive devices of any type i.e. simulated explosive (including toys that look like explosive devices).
  • Cans of spray paint
  • Hand tools of any sort
  • Glass bottles
    • Plastic and metal water bottles are allowed
  • Knives with a blade longer than 6″
    • Legal-size pocket knives are allowed
  • Fireworks or any items that can be used as or appear to be an explosive device
  • Strollers, luggage, or large over-sized backpacks and bags
    • Strollers may be left at the designated stroller area before ascending to the GeO-Deck
  • Open carry guns are strictly prohibited
  • Professional camera equipment such as tripods, monopods, or light umbrellas
    • Unless approved by Reunion Tower Operations Company management
  • Pets (other than designated service animals)
  • Vapes or e-cigarettes cannot be used while on the GeO-Deck or inside Reunion Tower.
  • Unmanned Aerial Vehicles (UAVs)
    • To ensure the safety and enjoyment of all guests, Reunion Tower prohibits the operation or use of any unmanned aerial vehicle on, from, or above Reunion Tower premises absent specific written consent. This includes all UAVs, also commonly known as “drones,” regardless of their size, weight, or purpose.

Due to fire safety codes, strollers are not permitted. Reunion Tower offers stroller parking at the security checkpoint located at the base of the tower. Removable infant carriers and wearables are permitted.

Notification is not required. Yet, it doesn’t hurt to check out our all-inclusive couple’s package Love is in the Air HERE!

As you can see, our light shows are pretty impressive and each show is individually designed and programmed! Light shows cannot be purchased. The Tower displays special light shows in honor of citywide events, local sports teams’ wins, and of course, holidays. If you think your event qualifies and you would like to submit a light show request for consideration, please allow for a 30-day response time. Requests should be sent to [email protected].

Small weddings, graduation events, and more, there’s space to suit celebrations and gatherings of all sizes. For more information, email us at [email protected].

Purchase a Pogo Pass for your one-stop for all things fun! Visit 20+ DFW locations for family fun. Pogo Pass includes access to Reunion Tower, Fort Worth Zoo, Texas Discovery Gardens, Dallas Wings games and much more! Pogo Passes are $49.99 per person. Purchase a Pogo Pass HERE.

Reservations are not required with a Pogo Pass. Your Pogo Pass can be redeemed at the Reunion Tower ticket counter daily from open until 5:00 p.m.