CONTACT

Contact Us

Write

info@reuniontower.com

Call

214-712-7040

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“The GeO-Deck boasts interactive features and a crisp, white ultramodern interior that makes the trip 50 stories up even more exhilarating.”- Elizabeth Smith from Dallas Child
“The truth is, the new and improved Reunion Tower is just that cool and the hype is just that, well-deserved.”- Nicole Jordan from Childish
“It’s certainly not just for out-of-town visitors anymore. I’m nearly a lifelong Dallasite, and I was completely enchanted, seeing landscapes I view nearly every day from an entirely new perspective.”- Joy Tipping from The Dallas Morning News

General FAQ

What happens to my ticket if I can no longer visit on the day that I purchased?
Tickets purchased online are valid for 30 days.
What is the difference between General Admission and Day/Night Admission?
General Admission tickets are only valid for one use, but why limit yourself to one view when you can get two? Day/Night Admission will allow you to visit twice in 24 hours! On a clear day you can see almost 32 miles and at night you can view the breathtaking city lights around Reunion Tower. An added view, the light installations on the GeO-Deck interior! They are the perfect backdrop for your next photo!
Is there a time limit for my visit and can I leave and come back later in the day?
There is no time limit! Please feel free to take in the tower experience at your own pace! If you would like to visit later in the day we do have Day/Night Admission available. This will allow you to visit twice in 24 hours and these tickets are available online and at the ticket counter.
Do I have to purchase a ticket for a select time?
No need to select a specific time! Come on over for a visit when you are ready! When purchasing tickets online simply select a specific date. And don’t forget, tickets are always available at the ticket counter as well, so there is no need to decide ahead of time!
I want to purchase GeO-Deck tickets as a gift. What do you suggest?
You have selected the perfect present! GeO-Deck tickets are great gifts for friends visiting from out of town or even for locals who have not seen our newly remodeled image since the renovation! Gift Tickets are available for purchase at the ticket counter and are valid for one year!
Do I need a reservation for Cloud Nine Café and/or do I need a GeO-Deck ticket to access this level?
No reservations required! Just come on up; after your GeO-Deck visit! Cloud Nine Café, located one level above the GeO-Deck, is part of the tower experience.

*Guests must purchase GeO-Deck admission to gain access to Cloud Nine Café. Menus subject to change seasonally and based on item availability. The Cloud Nine Café reserves the right to close in part or whole without notice for private events, holidays, inclement weather or facility upgrades.

Can I bring my own lunch to Cloud Nine Café or do I have to order from the menu?
You won’t want to bring your own lunch! Cloud Nine Café offers delicious meals and snacks, highlighting local Texas ingredients by Wolfgang Puck.
Is there a dress code for Cloud Nine Café?
There is no dress code for the GeO-Deck or Cloud Nine Café. Come as you are! We simply follow the “No Shoes, No Shirt, No Service” policy. There is, however, a dress code for our fine-dining restaurant, Five Sixty by Wolfgang Puck which is located at the top of the ball.
Which levels rotate and when?
Cloud Nine Café, located one level above the GeO-Deck, currently rotates daily for lunch, private events and special Reunion Tower promotional events. Additionally, the fine-dining restaurant located at the top, Five Sixty by Wolfgang Puck, rotates every evening from 5:00 PM until close.
Is the GeO-Deck ADA compliant?
Yes, the tower is completely accessible. You will have easy access to each level in a wheelchair or crutches! There is also handicap parking in the Reunion Tower parking lot and valet is available after 5:00 PM
Can I bring professional photography equipment to the GeO-Deck?
You are welcome to bring your personal camera but professional photography equipment for commercial use must be approved by RTOC management. Simply send an email to info@reuniontower.com and we will send you a photography request form. It is that easy!
Can I bring my child’s stroller up to the GeO-Deck?
Due to fire codes a stroller is not an item that can be brought up into the tower. And who wants to push around a stroller from level to level? Drop the extra baggage off at the security checkpoint located at the base of the tower. You will be able to retrieve your stroller at the completion of your trip.
Do I need to notify someone if I plan on proposing in the tower?
Notification is not required. Yet, it doesn’t hurt to check out our all-inclusive couple’s package Love is in the Air here!
Can I request my own light show?
As you can see, our light shows are pretty impressive and each show is individually designed and programmed! Lightshows cannot be purchased. The Tower displays special light shows in honor of citywide events, local sports teams’ wins and, of course, holidays. If you think your event qualifies and you would like to submit a lightshow request for consideration, please allow for a 30 day response time. Requests should be sent to info@reuniontower.com.

Private Event FAQ

Do I need to make a reservation for Cloud Nine Café if I have a large group?
No reservation necessary! We can accommodate groups of any size! If you have a group of 15 or more and would like to make sure your group will have a table at a specific time then please, feel free to call our general line to make a reservation. Click here to view Cloud Nine Café hours.
What if I want a private lunch for my guests? Where should I take them?
Cloud Nine is available for private reservation on the opposite side of the café. This area of Cloud Nine can be booked with a food and beverage minimum. The space is flexible and there are various menu options to accommodate your group! To book your group, click here to fill out the inquiry form and someone will be in touch with you.
Are there buffet options for private daytime reservations at Cloud Nine?
Yes! A preselected buffet option is the way to go if you are looking for a relaxed menu. Guests can choose for themselves and you can kick back and enjoy your event!
If I book a private event on Cloud Nine, one level above the GeO-Deck, will my guests be able to visit the GeO-Deck, too?
A private event on Cloud Nine isn’t complete without a visit to the GeO-Deck! Give your guests the full tower experience! Book a private event on Cloud Nine and we will give you discounted tickets to the GeO-Deck for your guests!
Can I book a private event on the GeO-Deck?
We want everyone to have access to the GeO-Deck all the time! It is our mission to create a memorable experience for every guest, every time. Because of this, we do not close the GeO-Deck for private events. You are more than welcome to bring your group during standard operating hours to enjoy the observation deck as they please!
Is it better to visit the GeO-Deck before or after a private event on Cloud Nine?
The GeO-Deck is the perfect opening to any event in the tower! The GeO-Deck experience truly begins at the base of the tower as it provides a check in area at the ticket counter for your guests and a Pix station to capture the moment in front of a green screen! Once you have taken your picture, a Reunion Tower Ambassador will escort you up the elevator to the GeO-Deck. While taking in the view and interactive features, the food and beverage for your event will be waiting for you up on Cloud Nine!
How do you get from the GeO-Deck to Cloud Nine?
Cloud Nine Café is located just one level above the GeO-Deck. You can hop on the elevator or take the stairs one flight up
Will Cloud Nine rotate for my private event?
You bet! Guest will be amazed as they spin above the city!
”Can
What is the furniture set up on Cloud Nine? Can we bring in rentals?
Cloud Nine has a very flexible floor plan. We will provide high tops, café tables or large round tables and chairs. These can be arranged for private dinners or reception stations. We also have linens and glassware, but why stop there? If you have rentals then bring ‘em on up! From loveseats to casino tables we have seen it all!

Press

Media Inquiries

Please Contact

Katie Chaumont
214-712-7050
kchaumont@reuniontower.com

Recent Press

Reunion Tower GeO-Deck Unveils Brand New Guest Experience
(November 18, 2016)
Read Article

World Federation of Great Towers Award for Excellence 2016
(October 19, 2016)
Read Article

8 Downtown Dallas Spots for the Perfect Instagram Selfie
(CW33: February 08, 2016)
Read Article

Love is in the Air at Reunion Tower this Valentine’s Day
(Dallas Uptown Bubble Life: February 08, 2016)
Read Article

Welcome To Texas: Reunion Tower
(CBS11: February 4, 2016)
Watch Video

Reunion Tower is Full of Romance
(WFAA: February 03, 2016)
Watch Video

On the Line with the ‘Cliffhangers’ of Reunion Tower
(Dallas Observer: January 30, 2016)
Read Article

Reunion Tower Receives Global Marketing Award
(IAAPA: November 30, 2015)
Read Press Release

Fireworks at Reunion Tower
Watch Video

New Year’s Eve fireworks will light up Reunion Tower
Watch Video

AT&T Streaming Lights at Reunion Tower Rings in 2017
(Dallas Observer: January 2, 2017)
Watch Video

Accreditation & Awards

Careers

Policies

Privacy Policy

Reunion Tower Operations Company, LLC and each of its affiliated companies (collectively, “Reunion Tower,” “we,” or “us”) are committed to respecting the privacy rights of visitors to our websites (each the “Site”). While you (“you” or “your”) are visiting the Site, we may ask you to provide information that personally identifies you (“Personal Information”) for the purposes of interacting with the Site or to allow you to submit additional information.

We will take measures so that the Personal Information you submit to us remains private and is used only for the purposes as set forth herein. To further the protection of your Personal Information, we have adopted a set of information management guidelines (outlined below) to describe the Personal Information we collect about you, why we collect it, how we use it, and when we share it with third parties.

This Privacy Policy has been developed with the recognition that Internet technologies continue to evolve and our business models and processes will evolve as well to work in concert with these changes. Accordingly, this Privacy Policy is subject to change. Any such changes will be posted on this page. Please see the Effective Date stated at the end of this Privacy Policy.

TYPE OF INFORMATION COLLECTED

We collect only Personal Information that you submit to us, including but not limited to personal data (e.g., your name, mailing address, and email address), for example when you request further information or wish to submit certain information to us. You are not obligated to provide us with this information, although it may be necessary in order to fulfill your request or allow you to submit additional information. Additionally, we may collect aggregate information about users of the Site. Aggregate information includes data about usage of the Site including traffic patterns, number of Site visits, use of particular services on the Site, etc. This information is not identifiable to individual Site users.

USE OF PERSONAL INFORMATION

We do not sell or otherwise disclose information about you, except as described here. We may share the information you provide with companies affiliated with us. We also may share information provided by our Site visitors with service providers we have retained to perform services on our behalf. These service providers are required to use or disclose the information only as necessary to perform services on our behalf or to comply with legal requirements. Also, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We reserve the right to transfer any information we have about you in the event that we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided through the Site in a manner that is consistent with this Privacy Policy.

Also, we may share aggregate, non-personally identifiable information with our business partners and other affiliated third parties (e.g., the number of users who have visited the Site on a specific day, etc.). We may also match aggregated user information with third-party data and disclose aggregated user statistics in order to describe our services to potential advertisers, partners, and other third parties and for other lawful purposes.

It should be noted, however, that this Privacy Policy addresses only the use and dissemination of information that we collect from you. To the extent that you disclose any information to other parties, through other websites on the Internet linked to the Site, different policies may apply. Since we do not control the privacy policies of third parties, you are subject to the privacy customs and policies, if any, of those third parties, and we are not responsible for the use or dissemination of your Personal Information by those third parties. Therefore, we encourage you to ask questions before you disclose your Personal Information to others.

By submitting Personal Information, you grant permission to the Site for use consistent with this Privacy Policy. Consent will be assumed unless otherwise stated by you at the time of submission.

CHILDREN’S PRIVACY

We do not specifically collect information about children but are concerned about the safety of children and their use of the Internet. Therefore, in accordance with the Children’s Online Privacy Protection Act of 1998, we will not knowingly request or solicit personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. In the event that we receive actual knowledge that we have collected such Personal Information without the requisite and verifiable parental consent, we will delete that information from our database as quickly as is practical. The Site is not intended for use by persons under the age of 13 without parental consent.

THIRD-PARTY HOSTING

We contract with one or more third parties to maintain and host the Site. Therefore, any information you submit, including Personal Information, may be placed and stored on a computer server maintained by a third party. Your use of the Site and any provision of Personal Information you submit to the Site constitutes your acknowledgment that such information or content could pass through and may be stored in servers outside our control. You agree that we have no liability or responsibility for any such pass-through or storage of same.

EFFECTIVE DATE AND CHANGES

This Privacy Policy is effective as of July 1, 2013. We reserve the right to modify the terms of this Privacy Policy at any time, and in our sole discretion, by posting a change notice to this page. Your continued use of the Site after our posting of a change notice will constitute binding acceptance of those changes. You should periodically check this Privacy Policy for updates and/or changes.

E-Commerce Policy

Delivery of Products

Reunion Tower Ticketing: You will receive an email from Reunion Tower – Confirmation of credit card being successfully charged along with the Ticket which will be attached in a PDF containing your tickets. About print at home tickets: Your online tickets will be delivered in PDF format which will require you to print the tickets at home. You will need Adobe Reader installed prior to opening the ticket link.

Prohibited Items

Prohibited Items – any item which is prohibited by Reunion Tower Operating Company from being taken in the Tower by a guest.

This includes:

Prohibited Items – any item which is prohibited by Reunion Tower Operating Company from being taken in the Tower by a guest

– Any item prohibited by law (Local, State, Federal) which includes but is not limited to: explosive devices of any type i.e. simulated explosive (including toys that look like explosive devices), fireworks of any type, long blade knives (6” blade or longer)

– Strollers, luggage, large oversized backpacks and bags

– Spray paint

– Smoking, except in designated areas (cigarettes, cigars or electronic devices)

– Food and drinks

– Glass bottles

– Tools, bolt cutters, wire cutters

– Long guns

– Professional photography and video recording equipment (unless pre-approved by Reunion Tower Operating Company management) including tripods and light umbrellas

– Persons who create a Breach of the Peace are not permitted in Reunion Tower

– Pepper Spray/Mace